The company is very greedy - it's all about setting the game algorithms so you're required to spend money if you want a reasonably good gaming experience even though you're required to watch a ridiculous number of ads during play, and the customer service is terrible - either non-responsive to players inquiries, requests and complaints or combative. They have made a ton of 'errors' in rolling out items that benefit players, then take them back without compensating players for the resources they've used to purchase these supposed errors. If you're willing to jump through hoops by contacting them at least 5 times, you MIGHT get your resources back.