What a Cowboy Company. Customer service appalling. Didn’t turn up on two occasions, no Courtesy phone call to inform. Needed to be in and job finished within 30 mins! Extortionate cost , said they would give me reduction , didn’t happen on invoice, denied saying they would. Too many people answering , no personal service.Thats when they did answer! Didn’t have the tools ‘ on his van so couldn’t do the job’ Problem was a blocked toilet but can you believe it....on job sheet said ‘ Bath plug hole was full of hair’ no mention of attendance to unblock toilet. Came back eventually, a tradesmen from another area, who had a jetter but toilet blocked up again within 12 hours. Didn’t take the toilet back off. So unhappy with the service found a reputable tradesmen, problem was fixed within 30 mins, a plastic cover from a cosmetic cream was the culprit which should have been identified as the root cause immediately by the cowboys. Please don’t use Rightio, they should be ashamed of their shoddy workmanship ,and customer service. Ombudsmen should be aware !Company needs looking into by Trading Standards . 0/10