On the 30th June I asked for a plumber at 11.30 . I was told he would be at the house by 14.35. Following a further 3 calls the “plumbers” turn up at 15.30. The problem was that they were drain cleaners NOT plumbers. Caused me a major problem- as I could not get the leak fixed. I contacted your service centre who said they would speak to their manager and call me back - never happened! I was also sent a text from you asking me to pay an invoice for services I never received. The drain men were their only for 5mins and left saying that they were not plumbers and they said no invoice would be raised. I received yet another request to pay so I called your service centre again and relayed the horrendous mess. He said that he would cancel the invoice and speak to his manager who would call me. Not surprising this has still not happened. The service I received was absolutely appalling and I certainly would not recommend your company . Very poor .