I am writing to you regarding a plumber you guys despatched to me on Monday 06/12/21, named Joya.   He came to my house, inspected the boiler and stated he fixed it through cleaning the tubes.   However, while fixing and inspecting the boiler, he asked me how to fix the pressure as he didn’t know how to. At this point I got very weary of his ability and confidence of fixing my boiler.   Today, the boiler started making the same noises as before Joya came. Clearly the £180 I paid was not spent for the fixing of my boiler, rather it was for his incapability of being a plumber.   I am without heating and without hot water, at a time I am having to work from home and my boyfriend is very busy at work, therefore going in everyday… and having to have cold showers, and living in a house as cold as Antarctica.   I called Joya today and he was the opposite of helpful or empathetic to the situation, claiming we would need to book an appointment to him to come over when it fits his schedule. I do not appreciate his attitude, especially as I had previously paid him to fix the same issues as what is happening today.   I hope to receive a refund of £180 as it is obvious that he was incapable of fixing it and I do not require his services no longer. I am doing you a favour by just asking for my refund, rather than compensation or writing very negative public reviews of your services and his.