I called out a plumber via plumbers4u. Initial experience with booking was great - a plumber was booked to fix an intermittent leak under the boiler the same day. Cost was higher than I was expecting at over £100 but for the quick service I was willing to pay. The plumber spent about 5mins trying to look at where the leak could be coming from. He suspected it was from a plastic pipe and said it should be replaced. He didn't have the right pipe and so taped up the pipe and said he can come another time to replace the pipe. As he had only been at the house for a short period, I asked if he could look at removing the cylinder in a Vado concealed tap so that it could be cleaned. He attempted to remove but was unable to do this and used some WD40 to loosen the tap a little. The chrome on the tap has been damaged and the shower has developed a leak. About a month later, I contacted Plumbers4u to let them know that the water that was still leaking and I wanted to arrange for the pipe to be changed. I was told that I'd need to pay for the plumber to come out again as the plumber had fixed the tap as well. I've had multiple exchanges with plumbers4u customer support for them to send out a plumber without being charged for the £100 call out fee as the issues have not been fixed and the pipe has been taped up. I would be happy to pay for the replacement pipe but they refuse to do so. Not happy with the service and won't use plumbers4u again.