We got no hot water in the house, called Plumberts - 4U, they had arranged plumber within a few hours, after the plumber been to the house, he told us that a part is needed and he will let us know how much it would be and when he can come back to finish the job, we then paid him £108 for the visit, then waited him to call back but he never did, we had to call Plumbers - 4U, the person on the phone has no idea, apparently there isn’t a record of the plumber’s first inspection / or which part was required. So we basically paid £108 for a visit and still left with no hot water, consider the hot water is urgent matter he is fully aware of that as a boiler engineer. It’s really awful.