Their plumber came to inspect the leak, turned all our water off and gave us an incredibly high estimate. We spoke with another plumber, they came the next day, turned our water back on and asked for half the price to get our water tank changed. Plumbforce direct in the meantime charged me 466£ for having done exactly nothing to fix the leak. Their plumber came twice, did nothing except turning off our water and giving us a very high quote for the full job, and that was it. I've been speaking with their customer services for a week now trying to get a partial refund at least and it's a nightmare. They keep saying the refund is coming and they'll call me back to confirm. Not once they have given me a call. I've lost count of how many times I called them to try and get a clear answer. It's going to be a week tomorrow since they told me I will see my refund. Refunds don't take this long. Nightmare of a waste of time. Stay away.