After 6 years of reliable service, I will never be contacting them again. I have been calling them every day for over a week to check out a faulty boiler, and have received nothing but the repeated message of 'we have passed your request along to the team'. There has been no follow up, and no attempt to book a date and time they can come. They claim to have a 24/7 emergency phone number, but is only answered M-F 9-5, and there is no option to leave a voicemail. Paul is a great engineer, but this organization is unreliable, especially during an emergency. Avoid at all costs.