The worst experience I have had with a broadband provider who constantly emailed me to tell me I wanted to change service providers and therefore would cease my telephone/broadband line from a certain date. On all 3 occasions I had to contact a Plusnet employee to explain I had not requested to change provider and every time the same statement "do not worry we get this all the time, you will have a continued service without interruption". After the third call and being re-assured all would be fine they then decided to cease my line without my knowledge. After 24 hrs of calls back and forth to which I lost a substantial amount of business they re-instated the line and said sorry. I do not understand how they can claim they are voted a great service provider as they wont compensate customer for their short comings and failure to protect a customers data.