Goodbye Plusnet! I have been a long standing customer of Plusnet, our business has many different sites each requiring DSL and each using Plusnet. However, I recently added Plusnet to a new office and found the quality of the service to be awful immediately. We did tests with the support team and found that the line had a lot of latency, too much packet loss to sustain a consistent connection. After testing with BT it was decided there was too much distance on the line to sustain a consistent connection and so the line was cancelled. But when I came to cancel the DSL account they said I had to pay nearly £200 as I was in contract. This seemed ridiculous to me as we couldn't possibly use the service. When I asked if I could transfer the sum to another account as a credit they said no due to 'data protection reasons'!?! So I paid up and then sat on hold with the cancellations team to cancel my other lines with Plusnet (no sense staying with a company with awful customer service). Ironically the retention team tried to keep me as a customer saying that I could have had the money credited to my account, but that it was too late now that I had paid. Why, why, why don't these people talk to each other??? NEVER EVER AGAIN