A terrible company. I wish I had never taken out a contract with plusnet. I have been with this company since April 2021 and I have had nothing but issues with them. Initially they took a payment by direct debit on the 1st of the month as I requested. A payment was taken on the 1s June and again on the 29th June. I cancelled my direct debit and re instated following making a complaint. It was agreed that my monthly direct debit would be taken on the 2nd of the month. This did not happen and my direct debit was taken in the middle of the month. I cancelled my direct debit again and decided to pay when the bill was produced. Plusnet claim that my bill is due on the 1st of each month. I received a text message requesting a payment on the 1st December. I had a busy day at work and without any warning my internet and phone line was disconnected on the 3rd December 2021. I rang to complain and I was told that it is in my contract that they can do this. When my contract ends I will be leaving plusnet.