I was with Plusnet in2018 to 2019 and was very happy with their service. Unfortunately, when the contract ended, they didn't tell me and put the price up so I moved to another provider. When that contract ended, I came back to Plusnet. I phoned and was told I could return on a 24 month contract on my original terms. Just what I was looking for. Unfortunately, someone from Plusnet then contacted me and told me that what the agent had told me was incorrect and that I would need to rejoin as a new customer. He did say however that I could keep using my old email address, so I was happy as I had been using the original email address. Then, a couple of weeks later, they deleted my email address and couldn't reinstate it. They suggested I set up a new account with a free supplier like Gmail. That meant I had to notify all my contacts of the changes and I had to try and remember all my account passwords to change them' They then told me that I owed them £6.99 postage for my router. They kept threatening me with additional charges if I didn't pay so I eventually paid them to get them off my back. This payment has now been refunded as it wasn't payable. When I rejoined, I signed up for full fibre broadband as fibre had been installed by the previous company and I told them that. When I was set up, they installed the service via my phone line and it's still like that. They say they'll be in touch when fibre is available in my area. Really!!! They have now messaged me to return my router. I have to assume that they are referring to my old router because they say that I am no longer a customer. That router was last used in 2019 and 3 years later they're asking for it back. I'll need to try and find it first. I made a big mistake coming back to this company and I would strongly recommend that anyone looking for a broadband service to look elsewhere. I gave them a 1 star rating because there's no facility to give lower.