Upon contacting your services in August, I was informed that, as I did not have an English bank account, I only needed to borrow a friend's account information and then, when I had a user profile, I could put in my Norwegian details. This proved to be false. Further, as I only entered into a contract based on the information provided here, this counts as "negligent misrepresentation" (if not fraudulent), please see section 2(1) of the Misrepresentation Act of 1967. I never received either a phone line or broadband router, as I have informed the customer service team on the phone several times. Not hearing anything for months, I was shocked when my friend told me that you had taken a monthly fee from his account. When contacting customer service (again). After apologising for not delivering the service, thereby admitting that it was not in effect, customer service still insisted that I kept paying until they could install one later in January (four months later). I would therefore pay a monthly fee prior to the installment of the service. By then, of course, I never wanted anything more to do with this company. Finally, I insisted on cancelling my "subscription" with Plusnet. Talking to a very apologetic young man on the phone, he tried urgently to convince his manager that I would be exempt from the cancellation fee since I did not actually cancel anything (since no service was ever supplied). Yet the manager, of course, insisted on the cancellation fee to be paid. This is shameless, fraudulent, and disgusting behaviour, to demand payments and fees for a service without ever supplying it.