Waited for years and kept chasing to get fibre broadband to my property when all my neighbours in the street were already connected (semi detached house!), incl new builds across the road.. Plusnet failed to acknowledge there was a problem with their/openreach database which did not have this single house listed. I was repetitively faced with a computer says no attitude until I eventually managed to explain the problem to someone with a bit more common sense who got it sorted within 48hrs (simple fix). Such a shame and so frustrated that it took so long for them to simply update their database. No appology received or commercial gesture either. Otherwise the technical team is generally quite helpful when internet is down (which is often on the old adsl connection)