Hopeless organisation can only regret ever choosing them despite reading their rubbish reviews. Installed fibre two weeks ago and STILL waiting for activation which they blame on BT wholesale - who clearly don’t bother looking at their emails either. Takes a lot of fuss to get things escalated and even with that done you have to wait another 48 hrs. Soon as it is connected I will take my compensation (paltry £8 a day) and change provider. Even the call centre staff say they are embarrassed about their company.
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Alice, Customer Support
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