this is an email sent to plusnet and ignored. also sent to their ceo and blocked. tells you evey thing you need to know about that appalling technical ability and disinterest in true service Broadband. Three months ago after much problems you said it was my hub so sent me a new one. Since then I get a week or sometimes less when the speeds so far it becomes difficult to operate. I contact your centre, they do a Bot test of line and say “no problems” And so it goes on. After about seven times along these lines I notice each time you say no fault, the act of your BOT making a lne check brings back no speeds and connection. At last I point this out as no coincidence and you say you can see that the line has been dropping out many times. This was probable at a trime when I was offline as I had not noticed it. So firstly, why have I been constantly told no problem when now it is admitted the line has dropped out. Also it was stated that the setting your end needed adjusting. Now this has never been admitted before. But after two days my speeds drop, I go through the same procedure, your BOT checks the line, says no fault, but back up comes my speed. To anybody of sense (which does not appear to be Plusnet) there is something wrong with your equipment, settings, technical ability or something else. But it is so obvious the falts are at your end. Read this careully. Do not just, like your so called technical team, fob me off with “nothing wrong here, guv” There is a definite pattern. My speeds and connections go down, you claim nothing wrong 9although you have now begun to admit a 'slight” problem, the BOT runs, and everything is okay...for a few days. Now give me a sensible answer, a good service and please do not dare claim it is nothing o do at your end