I am extremely disappointed with the service I have received from Plusnet. My internet has been down for 10 days and I am still without a connection. Initially, Plusnet identified the problem as being with my router. They sent a replacement, which took two days to arrive. However, even after receiving the new router, the internet still didn't work. I spent 50 minutes on the phone with customer support, repeatedly turning the router on and off (about 6-7 times) as if that would miraculously fix the problem—unsurprisingly, it did not. They eventually agreed to send an engineer, but the earliest appointment was four days later. When the engineer finally arrived, he determined that the issue was outside my home and couldn't fix the issue. I had to call to request an Openreach engineer. Two days later, the Openreach engineer was supposed to visit. However, I received a call from the engineer who was three hours away because she was given the wrong address! This has now been 10 days and counting without internet service. The level of incompetence and lack of communication is unacceptable. I am frustrated and extremely dissatisfied with how Plusnet has handled this situation.