We have had issues with our broadband for weeks, sometimes we get no internet for days. Plusnet say there are no issues, but I am positive they are lying. Rather than be honest and say there is work in progress, or their service to connect you is slow, despite you apparently having a good speed. They allow you to think it is a problem your end. We have not been able to Christmas shop online, this has cost us dearly. We can't access mail, this is horribly inconvenient. It has cost us a lot of time trying to trouble shoot for the sake of proving it is not our end. And they don't give a damn! They are incapable of being honest. What they are good at is passing blame, leaving pointless, misleading but polite comments in response to peoples reviews on Trustpilot, I feel in an attempt to make themselves look reasonable. Well they are letting everyone down and they know it, they are greedy as hell! Their motto is 'we'll do you proud' I say they should change it to 'WE WILL DO YOU BIG TIME' basically leave you paying for an abysmal service. They duped us in to signing up to a three year contract before all this started, we were offered a deal we wondered might be too good to be true. Here's the funniest bit, our neighbour just signed up to them and is having trouble, and what do you think Plusnet told them? You guessed it...nothing wrong our end, must be your set up...blah blah blah The man is an IT expert, so how is his set up wrong? It wasn't wrong with his previous provider, but now mysteriously there is an issue his end, nothing to do with Plusnet...perhaps Plusnet can't be bothered to fix their issues at all, let alone even diagnose them. They are just wrong in the way they are treating people. I don't think they can cope with the number of people signed up to them now. They have halved the speed we once had, and yet they did not disclose this when selling it to us from their call centre! I am writing to Watchdog about this company, I would urge others too do so as well. They will not change one bit until they are shamed for the way they miss-sell, and treat their customers. There are plenty of negative feedback reviews about them online, but this does not shame them in to providing a better service. They need to be on TV for the masses to see them for what they are...a let down.