We had a crackling noise on the phone line, not too bad but thought I would inform PlusNet. On 05/01/2017. They arranged an engineer to come and sort the problem. They fixed the crackling noise but left us with no internet. After many many calls and emails to plusnet we are no further forward, we still have a crackling noise on the phone and an internet connection that is barely useable. We have paid for the last 2 months contract and have had no service. The customer support are quite rude and unhelpful, so we have now made a request to change internet provider. Warning do not use PlusNet they cannot get the problems rectified.