This is the worst phone/ broadband provider out there. I can't even describe how stressful it is dealing with them - it took me 8 phone calls all over 60 minutes to try and sort out retaining my original number. They are useless, was advised different things depending on who picked up the phone, given wrong information meaning 6 weeks later I'm still trying to sort this issue out! It's always a 30 minute wait at least to get through to someone. Broadband is so slow. Stuck with them now for 18 months - please avoid them I hope my review can save someone else having to go through this pain