Probably the worst broadband provider I have had the unfortunate displeasure to deal with. A MINIMUM of 45 minute wait EVERY TIME we call. Only every TEMPORARY fixes which allows them to tick their completing box, even though its not fixed. Then when the problem comes back you have to start the above hopeless loop again. You are doomed never to have your problem fixed. You are doomed for them never to let you cancel. And you are then threatened with debt collection and being taken to court. Not to mention some quite shocking, rude and patronising staff. Oh, and don't bother with Twitter or social media. Its just a front. They cant actually do anything, they just give you a fob off answer and refer you to customer services...to once again start the loop of doom and hopelessness. I'm sure trading Standards would agree that their marketing is woefully out of date as their customer service is utterly awful. Do yourself a favour....join anyone else. Even do without broadband JUST DO NOT JOIN PLUSNET - You will regret dealing with these sharks.