Frustrated And Disappointed Customer & Bill-payer
It is impossible to receive targeted help regarding the issues customers are experiencing. The system is so frustration (having to be redirected to different departments and different people, simply to avoid sending an engineer out) that I am surprised they still have customer – including myself, as I am trapped with my contract.
When I joined them, they weren’t so disappointing and terrible, but the quality of the service they provide has decreased dramatically over time, until now that, I believe, they are the worst UK phone & broadband provider.
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