I'm sure they are great if you never have any issues for them to deal with. However if you do, terrible customer service and a terrible attitude to existing customers as a customer, will go all out for new customers, will try a bit for customers threatening to leave, and will be rubbish with existing customers who they think are safely going to stay but are having problems. Nice enough people on the phone and I feel very sorry for their staff, but they just don't have that much ability to provide good customer service owing to their systems and policies. Have had a fault for nearly a month now which takes days to start dealing with and days every time something further goes wrong, just nothing is quick or works. Total lack of internet for 6 days now and they can't/won't provide anything to help for the interim. Apparently if I'm lucky and actively request it after my issue is fixed they might reimburse the downtime alone, but you have to actively request that or they won't. Some of this is probably owing to BT OpenReach and that system, but I also (very stupidly!) placed an order to switch to fibre with them early in this process which is a brand new order and that went wrong and got delayed by several days too, took a while on hold while different depts tried to find out what was going on as some could see my order and some couldn't. Avoid! I used to be with O2 (pre switch to Sky) and they were expensive but far, far nicer to their customers and trying to compensate or sort them when things went wrong that they couldn't do anything about, which in the end is all you can ask for!