I have been a broadband customer for over 2 years. When it works its fine, but customer services is usually a 40 minute plus wait. Don't let the speed of their sales departments response fool you. I tried ordering a plusnet package for my parents and the ordering procedure was awful and first time they failed to port the number over from Virgin (even though virgin had been informed) and they just cancelled the order with no other notification. Tried a new order this time completely cancelling the virgin line, and this time the number cleared but they kept postponing the installation until it was over 2 weeks after the initial appointment and after the virgin broadband would have been turned off. again every time i call its a 40 minute wait, but sales are a 30 second wait. I just decided to stick with Virgins more expensive package and cancelled the order and will be cancelling my own home one too.