The worst broadband provider I even had! Keep away from this provider and don't believe their slick TV adverts. Their internet connection is dreadful ! There is no connection during the morning and then connection is sporadic. When I complained they blamed my computer ! Also be aware of the fact that it is practically impossible to leave them within the 14 days as you are entitled by law.And here how Plusnet tie you to a contract: They claim that the 14 days period starts from the moment you sign the contract and not from the moment you receive your service. They take over a week to connect you and them when you discover how bad their service is and ask to terminate the service while still within the 14 days period they say that you need to wait for another 10 days until the system is 'stable'. Having waiting for these extra 10 days and the connection is as bad as before and you wish to leave them they say ' sorry but you have missed your 14 days deadline' I would strongly suggest that before you sign with them make sure that you are aware of this trick and better still keep away from this provider