Switched from post office broadband too plusnet. Thought we would go fibre optic. BIG MISTAKE. HUGE MISTAKE. Signed an 18 month contract and I am really kicking myself for doing that. There "WELL DO YOU PROUD" is so far away from the truth. We have terrible connection problem. Wi-Fi drops out when ever it wants, Plusnet respond that it doesn't and it's your line doing that. Customer service is appauling, wait for 1hour then you speak to a clueless idiot who does want too work there but it's either that or loose his JSA. Flippant attitude all the time. We've complained about our 6mbps download and our 0.6mbps upload and they won't even send an engineer to check out the line, thought the line had to be upgraded when going from broadband to fibre optic. Nothing, nada, niente. If we pay them £69 they will send an engineer out . They take whatever payment they want from your direct debit,provide the worst phone service. Come on Plusnet do the decent thing and cancel the contracts for all the miserable customers who you want too nail into the ground with your ending your contract charges. I had to give 1star to allow me too write my review.