SIgned up through topcashback on 5th June. When no router arrived rang them and told order had not progressed and would have to be reordered. Was assured that no money would be taken and I would not be cut off. Apology very slow in coming. Cut off on date due to switch over. Rang them and explained need phone for work= husband going in for operation, spoke to manager and told to ring Sky as they could not ring them. Manager rude and could not care less, blamed sky for all this!! Without phone and broadband for 11 days and lost work, mobile signal very bad where we live. Offered £10 (after an offer for free broadband when I already have it!!). Went back online and had loads of emails off them in spite of the fact that I had no service. Had credit card bill and had been charged from initial date of over £200. Customer services rang and was fine at first and then attitude changed when I said my cashback claim had been declined as she said I would be getting a voucher for £75 which had never been told to me. She kept telling me I was wrong - extremely stressed out with my husbands health and would not accept she was wrong. PlusNet you have almost the worst customer service I have ever come across-treat your clients appalingly. My broadband is not fit for purpose.