Been with PN for a few years, recently noticed slow BBand speed, supposed to be 55 - 80 mbps and rise in monthly payment for BB and phone line, so called to query, confirmed by customer service and options team who both did speed tests, confirmed low speed at 5 mbps and offered new contract at higher rates than advertised on website. Then Tech team claimed their test returned 65 mbps, refuse to accept other tests as if implying we're all lying! When we started to complain, PN's customer service's overall demeanor changed to the typical no supervisor available, Manager will call back tomorrow etc block came up! Rather childish attitude. We were happy with PN initially but not now as they seem to be resting on their laurels not realising there are other competitors out there with better options and customer service .. Needless to say, we're now hunting to change our ISP asap.