The only way you can get any sort of notice is to cancel the direct debit, norepley to emails calls etc, but cancel the direct debit and suddenly you get text messages emails, and even a phone cal... I sent 5 days trying to tell them I was moving house with no success, meaning I had a month with no phone or internet, promised that I wouldn't be charged for the month however the payment was taken. the speed of the service match their customer service slow and ineffective. Terrible service wish Had never changed to them.
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