Switch from J Lewis two months ago was, (and still is) a nightmare. Of the NINETEEN people who have "dealt" with this fiasco SIX have informed me that they have taken 'sole ownership' of the case. And then someone completely different appears to further complicate the problem. This, mark you, is from the 'Higher Escalation Team' some of whom like to flatter themselves with the job title 'Customer Advocate'. They are no such thing. A better title would be Customer Obfuscates. I am presently waiting for the famously promised 'callback from one of these jokers regarding my ongoing complaint about J Lewis continuing to bill me despite that account being closed. These callbacks often just never happen. As for actually REGISTERING a complaint on a given date (In order tobe able to take it to the Ombudsman in due course) it appears that no such option is available. How on earth do Plusnet get away with this blatant breach of Consumer Protection Law ?