In transferring our broadband to our new home, PlusNet accidentally cut our phone & broadband services 2 weeks early, leaving me, my wife and our 1 year old child totally cutoff while trying to move house (there's no mobile signal in the middle of Exmoor). Upon learning the consequences of their needless mistake, PlusNet chose to...shrug. I told them about the precarious nature of trying to move house with a 1 year old without any telecommunications, and with a certain amount of actual physical danger, and they managed only a limp apology. I had anticipated at least some kind of compensation to reflect the distress and very real danger we were put through by their cock-up, but they offered not a sausage, and seemed determined instead to slither out of such basic human decency. Once we'd finally moved (not easy for all the above reasons) I felt compelled to change providers. Can you blame me? I received no contact from PlusNet asking why I wanted to leave. Once I had left I finally heard from them: they told me I owed them a £165 'early cancellation fee'. This was an insult to an already egregious injury. To know my particular situation, to have it articulated clearly and respecffully, and to still happily leave me - and my family - swinging in the wind, then to want to take more money from us in an act of bald profiteering, leads me to the inescapable conclusion that PlusNet is quite simply *amoral*.