Stay Away!! treat customers like S**t. If I could have I would have given 0 stars. Worst ever unhelpful customer service and liars. Basically I was meant to get broadband at my new property and had to wait 2 weeks which is already a quiet a bit of wait, but I understood getting broadband installed wasn't a quick process. Placed my order on the 24th October and installation was due to Thursday 15th November. I had to choose 3 times slot so I choose Thursday morning and evening and Friday morning. I had no email confirmation of anything just a welcome email. So today 12th November I decide to ring up and get an update. I spoke to a guy called Luke and he said he could see that my order is still pending. I wasn't happy as I was thinking everything was fine and get my broadband sorted this week. He apologized for the inconvenience, and apparently my order was rejected but I had no knowledge or communication from Plusnet. Then I was put to cancellation department / complaints. I spoke to a lady called Rebecca never known anyone to be this rude to a customer. She was ok to start with saying we are sorry bla bla, but I said so I would I have taken Thursday and Friday off waiting for an engineer and no one would turn up. So loosing money and time. Another joke was when I used their online chat before booking they said I had to keep my landline with virgin media running for them to port my number. So I paid virgin media for 3 weeks even when I wasn't using just because these stupid people asked me to, costing me £50. When I told this to Rebecca she was like we can never port numbers from virgin media so that was a total fib from one of their agents. Finally I was ready to take a deal as she said she could give me a discount from my first bill for £18 . Then when it got to the installation date the earliest they could do is 28th November. Silly right 1 month to get a net when I should have had it on 15th. Then she started raising her voice saying as of it was my fault and Plusnet was best . I said as I customer I was given the expectation that I will get internet on 15th and I will still have to wait another 14 working days... The way she spoke just upset me so much, I said purely due to the way you spoke to me I am cancelling it and go with some other provider. She was least bothered!!! These people should be sued and never be allowed to run a silly business like this. Wasting customer time and money. I also paid upfront cost of £78 for the installation too... So it's just a silly people. I would never recommend Plusnet to anyone such a Shame a used to be reputed business now is going downhill due to poor staff attitude to customer. At the end of the day it's us customers who are letting then run a business and pay over the top prices to get treated like nothing and pushed around.