added any time calls , about a week after it was added i looked at my account and i was surprised to find i was being charged for my calls. I phone plusnet and was told that contract does not exist ,i said i have an email saying does and i was told it does not. To cut a long story short after many calls i was told my contract was sorted and the cost of my calls would be waived and i would get compensation for my wasted time.I waited a few days no sign of my compensation or that my calls had been waived ,then i got an email saying i had received a credit half the amount promised. After being pushed from pushed from pillar to post its still not sorted.I have been a customer of plusnet for over six years. plusnet are not doing me proud.