They set the timers on their phones to ring after 20 minuets if they pass you on you have another 20 miuet wait if after an entire day you want to speak to cancellations you cant they wont answer the phone i gav eup after an appaling 40 minuets ,when you take a break and go back online if its the evening you get online chat then get passed on to another clueless office worker , you wil get told as i was that the problem is the oublic dont understand how a router works as told to me by a frosty female worker , another one said the problem is you have been with us for 7 years that means your roter is old tech ,tech has moved on since then , then i got the we need you to reprogra the router they left out a part of the inforation when isaid it did not workthey sent e another email with more instruction i stilll coullf not passed sign in ,tried upper case ,lawer case back to font and it was not going to let me in then you plusnet advice like you coulld use a cable yes i coulf but i signed up for a wireless router and the cable is ony a meter long ,you coulf use a tablet yes but it only has a micro b USB you could hammer a phone plug in suppose listening to the low quality of advise to try to get what you pay £37 per month for fade fast you up against an organiasion who dont give a flying reroduction . i wasted an entire day with this bunch of office workers working to their scrips one told my line speed was just under 4 the advertised standard but i checked it with 2 independent sites and they said it was 0.4 going down to 0.1 and 2 what she left was the naught she just said 4 when your up against rubbish llike this its best to forget it and go elsewhere as i did i went to sky and better deal and staill saved £10 per month , Plusnet onlly needs to lookin its own forus to see that there is very long queue of people with the same problem its called Throttling Plusnet denyb they do it but the speeds drop like a brick , i had to buy a bluetooth keyboard and use my mobile phone to get on the net , Plusnet is a prime example of how shambolic a British compnay can get and still keep trading if they were not owned by BT they would have gone under by now !