Placed an order with PlusNet for broadband and phone. I was told it would all be in place in 10 days from order. On the tenth day I rang PlusNet who advised that it would be at least a further 2 weeks...I immediately demanded a cancellation and was told that I would be transferred to the cancellation team...After waiting to be answered for over 20mins I gave up. I then decided to ring PlusNet sales team and got answered straight away! I took this opportunity to insist on my order being cancelled and not have the call transferred t another team. This was duly done, now just waiting for my initial payment refund.