what a shower of incompetent idiots keep sending bills and threat of debt collection agency after letter from Jo Cousins A Customer Advocate dated 9/2/19 clearly stated that she had closed the account at last as I requested in December I had informed them that my mother had not lived in her flat since September as she was dying with cancer AND SUSEQUENTLY DIED ON THE 18/2/19.Since then more bills and the final insult a letter from Head of Billing etc with the news that a debt had been passed over to Pastdue Credit Solutions possibly a scam or rogue collections agency.When will these companies admit their errors and get their act together .I fell that perhaps in the words of my deceased father the need a few noggins banged together Amen !!!!