You are limited on this form its an either or tick box = how long did it take them to give you a refund ,it just did not include NO REFUND how did you communicate with them = tick box i used every means inc online chat & phone ,twitter but your only allowed one choice Plusnet will by atrician wear you down on the phone =20 mins before they pick the phone up then they pass you around i spend 3/4 of a day on phone ,live chat 10am till 7 pm just to see how far they would go to stop me from cancelling in the end i stopped the Direct debit because it was clear they were incompetent bunch of shysters ,they insult your intelligence and try to wear you down for hours then con you out of money you dont owe with threats This company wont ever phone you they want you to call them and when you do RECORD EVERY CALL because they lie like whores /Harpies dont sign up to these shysters !