If I could give no stars then I would. Someone wrongly used our address for a new contract. When we received the letters informing 'the new occupier' about their new contract we IMMEDIATELY informed Plusnet, we did everything they asked us and received email verification to assure us that this error had been taken care off. To our HORROR we woke up friday morning to find phone/ internet dead. Thinking a quick call to customer services should sort this out turned into an unfolding nightmare of poor couldnh't care less customer service past from one department to another every time having to retell the story from the beginning. Put on hold for half an hour.. then cut off. Ring back. Rinse and repeat all day long. No apologies, no help, no offers to alleviate the situation. Just blankly told you'll need to sign up for a new contract and it will take two weeks minimum. Great Plusnet. I'll just lose two weeks earnings because of your sheer incompetence and don't even bother taking ownership of YOUR mistake or offer ANY help in alleviating the problems caused by YOUR mistake. No courtesy calls from a customer service rep to apologise nothing. Having to hound them constantly while they waste away your day passing you around one office to another, putting you on hold, cutting you off, wearing you down. PLUSNET.. We'll let you down..... We'll make you mad... We'll make you wish you chose another damn company to provide you with basic phone and broadband.