three years of total hell 2017 was the worst, so bad i was given a 1to1 with a trouble shooter, he was with me until march 2018, so many problems,i agreed to try fibre, it was even worse ,so slow dropping out ,so many openreach vans at my house the locals thought we had a lodger, sometimes almost 1 hour on the phone before anyone answered i finally got the broadband free for the remainder of the contract, but it was so slow ,useless ,i could write a book about it, on 24 th december i left plusnet , when i told them i was leaving my direct debit went from £27.00 pound a month to £42.00, they would not give me my money back , next they would not release the line to now tv, finally i got moved ,on the same day they shut my email page, i could not even tell anybody i was left or give them my new email adress that is only half of what went on , the worst i have ever experienced the person they gave me his name was Josh Berryman i cold not forget that as i eas speaking to him on a very regular basis , thank you,, Kenny.