My elderly father had been with Plusnet for broadband and landline for ages but they kept increasing prices. They emailed saying to contact them to give 14 days notice if you don't accept latest price increase and want to swap. Arranged to swap to a company offering the same for half the price, clarified the swap date and gave notice in the exact manner Plusnet requested. Vindictively, Plusnet cut him off immediately after that call. My dad relies heavily on his landline, especially as very recently bereaved and expecting all sorts of calls relating to that. I hate Plusnet with a passion for adding to my dad's stress at a very difficult time, with no regard for customer service. Please AVOID.