My sister has had to wait 4 weeks for her telephone to be connected and an engineer to come out to set up her broadband. The engineer came out today and said that everything was connected, this was not the case and when she contacted Plusnet she was told it would be live at midnight tonight. She subsequently called them again and was told that an engineer would need to come out again but it would be 5 days before that happened. She is a brand new customer and the service she has received has been appalling. Plusnet should be ashamed to put their advert on the television as it is totally misleading.