Hello, I am a very confused and irritated customer. You opened a 'question' on 19th August. You said that you would run some tests on our Broadband over the next 24 hours. You agreed that there was a fault somewhere on the line. You haven't been back in contact with us. I logged onto the web site today and it is telling me that you have closed the 'question' but you haven't told us what action has been taken or will be taken to resolve the problems we are still experiencing with our connection. I have now had to buy a new sim card for my iPad at a cost of £26 per month, with unlimited data, so that I can make Teams and Skype calls on my iPad, in order for me to be able to continue doing my job. I tried to call you this afternoon but you have closed early it seems. My business has a call centre operation too, we're also experiencing C-19 but have retained our usual operating ours to support our customers. We have been loyal Plusnet customers for 8 years - We do not want to have to move providers but if you cannot deliver the service we're paying for then we will have no option. This has been an ongoing problem for several months now, we just want it sorted please.....quickly. Thanks