I had originally phoned Kevin for advice with my 'surfers ear some months ago. He gave excellent advice for free on the telephone and I cured my ear using his recommendations. Fast forward to today when I brought my 87 year old mum to his clinic for a free check up. My mum has mid stage Alzheimer's and I was hoping to eliminate any hearing impairment she may have. Kevin was brilliant with mum something that has been sadly lacking in so many health professionals I have met. He explained everything and performed microsuction in a very caring professional manner, constantly checking on Mums well being throughout the process. I won't go in to details regarding what came out of mums ears suffice to say her hearing has dramatically improved and then some!. The icing on the cake was that he did microsuction on my ears afterwards for free!, as he didn't have another appointment waiting. In terms of cost it was half what I paid to have the same procedure done in Exeter 15 years ago. This is the first on line review I have completed for a health professional. In this day and age of poor service and laissez faire attitude that I have encountered towards my mum, I can't say how highly impressed I was with Kevins service. From start to finish he is the consummate professional. Thanks Kevin from Paul and Win.