Nearly ended up homeless and the buyers very close to pulling out of the sale because of them, took 5 months for a newbuild house and no chains! Constantly made mistakes, never responded to emails and when you called you’d get an inexperienced admin officer tell you the solicitor will call back which never happened! Had to call every single day to check they were actually working on my file which they never were! Extremely frustrating, time consuming and actually painful to have them as your solicitor! They were rude, sent me documents which weren’t even related to my case and never apologised! Me and my buyers ended up doing the majority of the work ourselves - making phone calls to the council and arranging for management company documents etc. I don’t think PMPL actually did ANY work! Even passing the matter onto a manager didn’t help as they are just as useless if not worse! Avoid at all costs!!!