Pocketwin are an absolute joke, I have self excluded due to their absolute farcical withdrawal process. I forwarded all relevant documentation as requested, paid phone bills, bank account transactions, passport, driving license and even my bank card. I spoke with one of their customer service representatives, and she even confirmed that she was happy with everything, and my withdrawal request would be now processed by the banking team. I’m still waiting, and they are now stating that they need my username, which I have totally forgot! Unbelievably even after they ask me my address, dob, full name, and what phone number is linked to the account. To which I gave them , they then say I fail their security check, and refuse to discuss matters with me. I was even asked what my last deposit was, which I also confirmed, and still no joy. I can’t recover my username because I’ve self excluded, and they say they have no other available security questions to ask me. So apart from donating my blood, there’s no joy. It’s amazing though, that when I opened my account with them, and having made numerous deposits. At no stage did they ever ask for proof of who I am! So my advice is stay away from this site, because all they do is take take take! No proof needed to deposit, but try to withdraw, and there’s a mountain of excuses. I am now in the process of taking it up with the gambling resolver, and I am making it a mission of mine, to receive my payment. Along with my compensation, eventually I’ll be a happy bunny again!