Dont pay out. Use every excuse not to pay winnings. Robbing thieves. Stay clear dont spend your money here you wont get your winnings no matter how much documents you send them. They use this method not to pay up. It's nothing to do with security or money laundering they know your genuine just excuse after excuse not to pay up. Oh and the reason your in a queue on the phone is because theres that many people trying to get though to them for their winnings. Appsolute joke of a site. The gambling commission should seriously shut them down an be taken to court for defrauding the public.