I had been getting a catalog for a year. I love the look of almost all of their clothes. I hesitated to purchase any as 99 1/2% of their reviews got poor ratings for clothes and customer service. LaShanda, in customer service, in the Margate Florida facility, which I now believe is closed as the phone number is no longer viable, gave me confidence to try one item. I tried the chunky linen sweater. It arrived damaged. I was able to return it and I was not charged for using the label. They sent another sweater and I really liked it. I washed it by hand, as they suggested, even before I wore it. I laid it flat on a towel. It shrunk and was misshapen and the fibers were very stiff. The style is there and the quality is not. It is also quite expensive for what it is. The good news is I called their number in England and spoke with a Mr. Thomas Higgs. He was very reliable. He told me to return the sweater and that I would get a credit. It took a while, but then again it is international, but I did get the credit. So for customer service they get a good rating. If they had a facility in the United States I might try something else but since they seem to have closed the one here I am reluctant to do any more business with them. If it helps anyone they are what J Jill was when it was terrific, used to be.