Bad Polette experience, glasses not delivered! Are you considering ordering glasses from Polette? Again, think carefully before ordering from Polette because there are serious concerns about the reliability of their services. Briefly: - More than a month ago, on 26 September 2023, I placed an order for glasses with Polette, but to this day I have not received any glasses. - Polette's customer service has repeatedly answered my requests for information, advising me to be patient, while claiming that they are doing everything possible to deliver orders quickly. - During this time, as a consumer, you are left in the dark with no tracking number, delivery indication or any other reassuring information. - Although I have received apologetic emails for the delay, this is only compensated with a discount code for a future order (?!), which of course does not remove the current frustrations, as I want the glasses I ordered delivered. - After countless disappointments and confusion, I now simply want my money back. However, Polette states that you must receive the glasses first before you can even consider requesting a financial refund, which amounts to an absurd situation of a 'chicken-and-the-egg story'. My advice, avoid Polette and opt for a reliable glasses provider where there may be a slightly higher price to pay, but where there is a guarantee that the glasses will be delivered on time. Polette is an uncertain choice and where the chances of disappointment are high.