Absolutely horendous experience with Polette - AVOID AVOID AVOID! If you end up with an uncomfortable frame, then Polette will only refund you the frame and not lenses, which make up the bulk of the price! They can't even offer to fit the lenses into another frame as would be the case with a reputable optician. Of course, this policy is not made clear at the point of purchase. They don't even have the decency to leave you with the lenses you have paid for, as they must be returned with the frames - Ridiculous! All the other problems described on here are true - extremely slow delivery times and terrible customer service. In the end I have paid about £200 for absolutely nothing. Thanks Polette!