BUYER BEWARE! DO NOT USE THIS COMPANY! ZERO stars! I place an order on May 18th. With the promise (from their website) or 3 to 5 days to ship. May 19th, my money was gone from my account. By May 26th, I heard absolutely nothing from this company. Due to COVID and a holiday weekend, I gave some grace. By June 2nd, I had been sending 'tickets' (cause you cant get a person on the phone) June 5th, I said cancel my order June 6th I get a 'supposed' tracking number June 6th, 7th, 8th and so on... I continue to send correspondence to cancel my order. June 13th (or 14th) I received an email that says this; Please note that sending another ticket or response will delay your response from our support staff as we answer tickets by the date and time of your last response to the ticket. Tickets that have not had any activity the longest get answered first. Sending multiple tickets or responses will actually delay your response from us (not speed it up) pushing your ticket to the back of the queue. So allow 2 full business days from your last ticket response for us to get back to you. If you message us everyday before hearing from us first, you could be waiting quite a long time as you are pushing your support request to the end of the support ticket queue, and restarting the wait time.  Today is June 15th. FedEx has no shipment for me, which I dont want anyway. These people send me a response, that says, they will TRY to cancel my order, but it's not likely. (Not in those words, but pretty dang close) They sent a link to look at their cancellation policy. Which says "we are generally not able to cancel an order" and IF they can cancel it there will be a 10% cancelation fee. And if they actually do send the product, and you refuse shipment, they consider that shipped, and you can not get a refund at all! Just to compare.. I ordered the same product from a different company. That was on June 5th. They used FedEx, and the product was here on June 8th. This is NOT a shipping issue, this was not a card declined issue. This is a scam company, who has a d to f rating on the BBB. Has more bad reviews on google than any company I've EVER seen. I wish I had check reviews first!